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The real estate business has seen incredible change in my lifetime, says Boyd. I remember sometime in the mid-80’s when my father’s office in Memphis installed a machine that could access the local MLS database. It didn’t even have a monitor; the output was printed on thermal paper. That was cutting-edge. Today our customers can access the most up-to-date information and photos of listings with their smartphone. Real estate contracts are often negotiated and signed electronically.