hvactech@americanvethvac.com
Hurlock, Maryland, United States | Heating/Air Conditioning (Sales, Services, Repairs)
About
My name is Jim Crist, and my wife is Joy Crist. We started our company with the basis of believing in true customer satisfaction, and live by that still today. Our bottom line is that if you are not happy when we complete our job, we simply are not done yet! I only worked for two other HVAC companies in the local area prior to starting American Vet Heating and Cooling, LLC. My wife and I both own the company, We are always directly involved with our daily operations. I work out in the field as a service technician, and I handle all the sales calls. That{s right, we don{t have commissioned based salesman, and we won{t sell you anything that you don{t absolutely need or want. My wife manages the office, scheduling, and all the administrative parts that take place behind the scenes in all businesses, so you are in direct contact with an owner at any given time! Even if you call after hours, the phones ring either to my wife or myself, there is no third party answering company that doesn{t understand the problem your already having. I believe we approach your concerns in a mannerly, timely,professional, and courteous approach offering the best solution for your heating or cooling issues. You see, most of the competition will charge overtime to come out and fix your problem if it is after normal business hours, on weekends, or on a holiday. Well, guess when your system is most likely to break and fail! You guessed it, it will break when you are at work or away from home, and you will discover it in the early evening when the overtime rates begin!!! So we eliminated that worry, our rates are always the same, even the diagnoses fee, we don{t care if you call us at 7 a.m. or 7 p.m. We will even come out to your house at 2 in the morning if your heat fails, lets face it, no one wants to wake up for a first thing morning freeze!! Call us and we will come out to get it up and running, if we don{t have the part you need immediately, we will leave a small space heater with you to get you through the night until we come back to you. Our company motto is " Let your comfort be our concern!" and we thrive on that, as a professional in the HVAC industry, we worry about your comfort and health, you have enough daily things to worry about, let us concentrate on your comfort, that{s what we do best!